Expedia Sucks

I have been trying for the past two months to delete and any all of my information from Expedia.

Easy right? Wrong. I am “legacy” since I used them when they launched.

Since this is a hard thing to do I still get stupid spams from them after opting out several times that concern flights that I would never take.

When I used them in the past I had about 60% success with them but having to put in a procmail filter for a service you signed up for just pisses me off big time. I just send things to my spam catcher email address.

I kept getting a message about “We are unable to blah blah blah” when I would try to delete my account.

So, after getting very pissed and knowing what others have gone through with them I sent a very long and nasty email to them detailing

1) how I have been a good customer

2) how I have used them since their launch

3) how things have just gotten worse and worse with the service

4) how they fscked friends using their service

Here is what I got back today. Notice that the only thing they picked up on was 4. It still reads like an auto-response.

From: Expedia Travel Services
Subject: Delete Account
Date: Tue, 2 Jan 2001 14:07:49 -0500

Thank you for contacting Expedia.com with your feedback. Your comments are
important to us, and we regret that your friend’s experience using
Expedia.com was not to your satisfaction.

We would like to investigate your friend’s request. Please have her fax the
information to our Customer Service Dept. referencing either booking ID or
Itinerary #. Our fax number is 404 638-5790. This information is needed for
an investigation.

Please be assured that the entire team at Expedia.com is dedicated to not
only providing the most efficient, user friendly, and accurate travel
application, but also to the highest standards of support for our members.

Per your request, to delete your account, go to http://expedia.com and:

1. Click “My Profile” on the right end of the yellow navigation bar. (If
you’re not already signed in, you may be asked to do so.)
2. In the left column under “Questions,” click “How do I close this
account?” Note: You may not close your account until you have completed or
canceled active itineraries booked through Expedia.com. If there are no
active itineraries displayed in the screen, proceed to step 3.
3. Fill out the request form.
4. Click “Close this account.”

I would advise anyone else using these morons to do the same. Close your account.

I am waiting for the “Please don’t leave us and here is why” auto-spam to hit my inbox any minute now…

(waits a few moments)

From: travel@expedia.com
Subject: Account Closed
Date: 2 Jan 2001 12:16:51 -0800

We have received your recent request to close your Expedia account.

If this account has been closed in error or you need to get in touch with us about
any other issue, please send an e-mail message to acctclsd@expedia.com (or just
reply to this message).

*ahhhh*

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Tagged as: ecommerce, rant, venom